1:1 Chat

Customer Care Process

  • Customer Complaints/Submit Suggestions Customer Complaints/Submit Suggestions

    Home/Email/Telephone/Mail, etc
    Apply through various channels

  • Speak with a customer care agent Speak with a customer care agent

    Swift Response / Confirmation
    Transfer to department in charge, if necessary

  • Transfer to department in charge Transfer to department in charge

    Research Center / Development / Sales, etc
    Send notice to department in charge

  • Root Cause Investigation & Actions Taken Root Cause Investigation & Actions Taken

    Implement improvement based on root cause analysis results

  • Results Notification Results Notification

Ways to Apply

Ways to Apply
Telephone / Fax Application

TEL : 82-80-977-3308
FAX : 82-2-312-4157
* Week Days 08:30 ~ 17:30
* Saturday, Sunday: Closed (Including holidays)

Online Submission Home Page > Customer Center > 1:1 Chat
Post / Visitation Submission Address: Chongkeundang Building Floor 5,6. Chungpa-ro 383, Yongsan-gu, Seoul